It's The Router!

 

     Something’s terribly off with this telecom company.

     We started having problem with our Wi-Fi October last year, the signal would drop every now and then, so we called them, told them the problem, and it took several follow-ups from us before they could send a technician.

     TECHNICIAN 1: "What seems to be the problem, sir?"

     ME: "The signal’s dropping every now and then, sometimes, it will disappear for an hour, sometimes for several hours."

     Technician looked at the connection, then at the router.

     TECHNICIAN 1: "The router’s the problem, it should be replaced, you have to report it again."

     So we reported it again, long story short, they sent another technician.

     TECHNICIAN 2: "The router is the problem, sir."

     Another report, another technician arrived.

     TECHNICIAN 3: "Yep, the router is the problem."

     We reported it again, saying that the problem was the router and should be replaced.

     They just sent another technician. Take note that days, even weeks, would pass before they could send a new technician.

     So we kept reporting and the only response we were getting was them sending a new technician that didn’t have a clue on what was the problem with our Wi-Fi.

    TECHNICIAN 4: "The router is the problem, sir, it should be replaced."

     The telecom company sent us a pocket Wi-Fi unit, which was free and loaded for a month, which we could use while they tried to repair our postpaid connection. But it was slow and weak, couldn’t reach all the corners of our house, and more expensive, so we insisted that they repair the broadband connection instead.

     TECHNICIAN 5: "Yes, sir, you’re right, the router’s the problem."

     It was April now, and our connection had gotten worse, we’d only have Wi-Fi from around ten in the morning and it would disappear by around five in the afternoon and would come back at around ten in the morning the next day and would disappear at around five in the afternoon. It’s brutal, yes, to think that we were never remiss when it came to payment, and the problem was, yes, the modem/router, and so we kept reporting.

     TECHNICIAN 6: "The router’s the problem indeed. You have to ask for a replacement. You look familiar, sir."

     ME: "Probably because you were here last February."

     TECHNICIAN 7: "It’s the router."

     TECHNICIAN 8: "Router it is!"

     TECHNICIAN 9: "The router, goddammit!"

     TECHNICIAN 10: "ROUTER, MOTHERF---ER!!!!!!"

     It was now June and our patience had become extinct, we decided to just cut our Wi-Fi off and look for another internet provider. But rather than immediately heeding us and apologizing to us for the inconvenience, the telecom company instead suggested that we stay with them, and that they would replace the router finally, or maybe we could upgrade and get 50% discount for the first six months.

     But we'd had enough.

     We had our line disconnected, and promptly, our new internet provider arrived at our house, did their thing, and now, we are yet  to have any problems with our internet.

     And then, just this morning, we got knocks on our door, and lo and behold, it’s a promodizer from our former internet provider, offering us fast and dependable internet connection.

     “The router,” I told her.

     “What, sir?”

     “It’s the router!” I repeated, and closed the door.